We want your feedback!
Customer gratification is an integral part of the CIB culture, and we appreciate our clients bringing their concerns to our attention. By doing so, will not only allow us to eradicate defective service delivery, but most importantly to enhance the service excellence that we at CIB aspire to bring to you as a valued customer.
We will use your feedback to inspire our fellow colleagues to kindle a culture of reliability, being driven, caring and having a positive attitude within CIB. Your message will also be directed to the responsible manager of the person or department that you are writing to us about.
Complaints Resolution Policy
Please click here to view our full complaints resolution policy.