© 2017 CIB (Pty) Ltd is an Authorised Financial Services Provider (FSP No. 8425) Underwritten by Guardrisk Insurance Company Limited (FSP No. 75)
15E Riley Road, Riley Road Office Park, Bedfordview, 2008. Private Bag x1600, Bedfordview, 2008. Tel: +27 (0)11 455 5101, Fax: +27 (0)11 455 5202
© 2017 CIB (Pty) Ltd
Previously a general insurance and dispute resolution director, Elsa has in-depth knowledge on insurance matters, including professional indemnity, computer crime/cyber liability, aviation, medical malpractice, personal injury, and public liability. Most recently she has been acting as trusted advisor to insurers, underwriters, and brokers in South Africa on cyber risks, insurance policy wordings and coverage issues. Elsa has a keen interest in cyber liability and data protection, avidly following the latest developments locally and globally and has subsequently become a sought-after speaker and author creating awareness around these emerging issues.
Vicki started her career at Standard Bank where she worked for six years before finding her way into the Insurance Industry. Vicki joined Hollard in 2001 as a personal lines underwriter. This position was short lived when she was asked to Head up the Claims Division for AA Insurance Services. She held various positions in this business until she went on maternity leave. On her return from maternity leave she joined the Forensic Team at Hollard. She continued to perform this role until joining CIB in December 2011.
Vicki currently heads up the Quality Assurance and Procurement divisions within CIB.
Quality Assurance assists management to evaluate and improve business processes in order to ensure and support continuous improvement for the achievement of the company’s objectives. Procurement secures trusted and efficient providers at the best quality and price.
Brian retired from KPMG in 2013, where he was a senior partner for many years. During his latter years with KPMG, Brian specialized in the rendering of professional services to short term and long term insurance companies, reinsurance companies and insurance brokers.
Jon-Jon started his career at M&F as a claims consultant, and over a 2 year period become a broker consultant on both personal and commercial business. He then moved to Guardian National as a Commercial Sales Manager and later joined Alexander Forbes Risk Services as Regional Sales Manager. Jon-Jon’s journey with CIB started in 2001 when he was employed as Commercial Sales Manager. Now part of CIB’s executive team, and as Director of Sales and Marketing, he manages broker distribution, new business nationally and marketing for the company.
His passion and wide range of sales experience gained over more than 25 years in the industry in a sales capacity unlocks an endless amount of doors for new business opportunities.
Steven joined CIB in 2006 as the financial manager and was since promoted to Chief Financial Officer in 2013. He is a qualified Chartered Accountant – CA(SA) – having completed articles at Nolands Incorporated. His responsibilities stretch beyond the area of finance, including Information and Communications Technology.
Wilhelm, a fellow of the actuarial society of South Africa, started his career at FJA in Munich (Germany) developing insurance software. In 2000 he joined Hollandia Re (now Hannover Re Africa) in Johannesburg. Wilhelm was seconded to Compass Insurance Company as Chief Underwriting Officer, managing a number of UMAs. Thereafter he joined EMB (an actuarial consulting firm) as a director of the South African office.
In 2010 Wilhelm joined CIB and in 2013 was appointed MD. His career has presented him with the unique understanding of the short-term market gained from a variety of angles.
His vision is to grow the brand of CIB by continuing to build on its unparalleled understanding of the broker market.
Douglas started his career in the insurance industry in 1990 and went on to found CIB in 1994. He has successfully led the evolution of CIB from a brokerage, to an administration hub for brokers, to an underwriting manager and ultimately a risk-carrying service provider.
Douglas firmly believes in an approach of “how can we make this work for you”, which is naturally balanced by conservative underwriting. His entrepreneurial spirit has challenged a lot of perceived “established ways” and has built a brand that is known for service excellence.
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Should you as a broker or end user have access to System A, you may require support on this application from time to time. Our Systems department is here to assist you, and they can be contacted on 011 455 5101.
The most effective way for assistance to be carried out is through TeamViewer, our support application. The Systems department will advise you if it is necessary to download the application.
Use the link below to download the TeamViewer support application if required.
Customer gratification is an integral part of the CIB culture, and we appreciate our clients bringing their concerns to our attention. By doing so, we will be able to improve our service excellence that we at CIB aspire to bring you as a valued customer.
We will use your feedback to inspire our fellow colleagues to kindle a culture of reliability, being driven, caring and having a positive attitude within CIB. Your message will also be directed to the responsible manager of the person or department that you are writing to us about.
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Policy Number (if applicable)
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Please click here to view our full complaints resolution policy.
At CIB we believe in forming strategic business alliances with service providers for the benefit of all concerned. The advantages of utilising our preferred service providers includes better control over claims costs, enhanced quality of replacements / repairs and, ultimately, enhanced service to our clients.
Should you have any general procurement related queries, please contact our procurement department on (011) 455 5101 or via email: firstname.lastname@example.org
Should you be interested in becoming a CIB service provider or supplier, please ensure that you fill out the relevant supplier information form below.
In addition to that, please send through a company profile with the following information:
Click below for the Supplier Information Form.
ID No. (required)
Business No. (required)
Home No. (required)
Reg No. (required)
Odometer Reading (required)
Description of damage to own vehicle
Where can vehicle be inspected? (required)
Was the Vehicle towed? (required)
Towing Company Tel
Full Name (required)
ID No. (required)
Driver’s licence No
Expiry Date (required)
Date of Issue
For what purpose was the vehicle being used? (required)
Was he/she driving with your permission if the driver is not the insured?
Was he/she in your employ?
Is he/she insured under another policy?
If "yes" give insured name and policy number
Details of any convictions for motor offences
Has licence ever been endorsed?
Is he/she disabled?
Details of previous accidents
Speed moment of Impact
Speed before Impact
Width of road
Were the vehicle light's on?
Was any warning given by you, e.g. hooting, indicator etc?
Was SAPS/Metro Police on the scene of the accident? (required)
Name of police station where accident was reported (required)
SAPS case reference No. (required)
Name of police/traffic officer who recorded accident details
Was our driver tested for alcohol or drugs? (required)
Was third party tested for alcohol or drugs? (required)
Description of accident
Third party’s first name (required)
Third party’s surname (required)
Third party’s ID No. (required)
Third party’s cell No. (required)
Insurance Company (required)
Copy of Driver's License
Sketch of Accident
Place where Loss/Damage occured (required)
Were the premises occupied?(required)
If YES, by whom
If NO, when were the premises last occupied
Date of Loss (required)
Describe fully how the Loss/Damage occurred stating how (if applicable) entry was gained to premises
If Loss/Damage was caused by another party give Name and Address
Were your items either lost, stolen or misplaced? (required)
Name of police station where accident was reported
SAPS case reference No.
Does any other party have an interest in the insured property, e.g. Credit Agreement (required)
If YES, give name and interest
Is there any other insurance covering this Loss/Damage (required)
If YES, give name of Insurer
Is the Vehicle Financed? (required)
Surname & Initials
Approximate Time (required)
Were Police on the scene? (required)
Police Station (required)
Police Case No. (required)
Details of non-standard accessories/extras
Are these separately insured
Does the vehicle have anti-theft/vehicle recovery device
Details scratches, dents, defects on vehicle or any other features which would assist identification of the vehicle
Please have the following documents available in digital format for uploading, if applicable:
Latest settlement letter from the finance house
De-registering Certificate (original required before claims settlement)
Copy of Registration Certificate
Copy of Last Service Invoice
Purchase invoice of vehicle and accessories